What is the meaning of air freight returned parcel?
Air freight returned shipment means after making payment for delivery, the customs inspector found out the shipment consists of sensitive items or banned items and hence, returned the shipment to the warehouse.
What are the reasons of returning the parcel?
There are three main reasons- the order consists of sensitive items, banned items, or mistakes of customs.
What is the charge for returned shipment?
The returned parcel will be charged RM 10 by default as an inspection fee to verify the goods classification and eliminate the banned/ sensitive items for inbound again.
The warehouse staff will update the new inbound order no. so that the customers can submit the order again.
What long will the return time be?
The returned parcel will need an estimated 2 working days to depart from the airport to the warehouse.
What to do if my parcel is being returned?
The customer can submit the order again according to the new order no. by adding the parcels and choosing the correct delivery channel.
What are the examples of sensitive items?
Liquid, paste form, electrical appliances, parcel with wood frame, sticky, super long (single side is 140 cm or above, both sides are 70 cm or above), powder form, granulated, magnetic, food, electronic, etc.
What are the characteristics of the banned items?
Irritable, explosive, consists of battery, etc.