No more worries about minimal compensation on lost goods.
We are currently working with AXA to insure your consignments for up to RM10,000!
Say hello to the high valued items you are craving for such a long time overseas!
4-hours express approval
To start insuring your consignment, just check on the insurance service needed when you are making an order in our system.
- Add insurance service to your order.
- Prepare your purchase documents, we shall contact you within the day.
- Submission of documents to insurance panel.
– Please allow for up to 4 hours for approval.
– DO NOT make any payments through our system before insurance approval.
Premium Calculation: 3.5% of consignment value. (With a minimum payment of RM25)
** Net day approval if documents are submitted after 1 pm.
Claim Procedures
- Prepare necessary documents for claim
– Police report
– Official lost documents from the courier service provider - Please allow for up to 30 working days for investigation and compensation procedure.
** Compensation process not valid if the consignment is signed and received, all compensation requests must be submitted within 48 hours of loss.
Insurance Service
- MYPOZ insurance is backed up by one of the biggest insurance companies in Malaysia
- Documents needed:
– Proof of purchase
– IC Photocopy
– Amount to insure
– Quantity of items purchased - MYPOZ is working with AXA AFFIN, one of the biggest insurance companies in Malaysia.
** Please ensure your consignment is packaged safely and does not show any of the contents on the packages.
NOTE: We do not accept items that are fragile in nature. Kindly contact us to know if your item is insurable.
Introduction of Product:
1：Introduction
MYPOZ Insurance is directly handled by the headquarter of the insurance company with professional customer service. For any questions, please consult our customer service.
2: Precautionary notes and required information:
- Proof of purchase
- IC (IC no., actual name)
- Product price
- Quantity
3: Product strength:
- Reliable branded insurance products: Mypoz Insurance’s product company is ‘AXA AFFIN’, a well-known and outstanding insurance company, and provides customers with hundreds of insurance products.
- Confidentiality of personal information: It is a basic policy of Mypoz to protect users’ personal information by keeping the confidentiality of all the identity information such as contact number, email address, registration details, or non-public content saved on the website.
- Items that cannot be insured: acrylic, vases, picture frames, antiques, glass plates, mirrors, house models, refrigerators, washing machines, etc. Please contact our customer service first before purchasing the insurance.
- Items that can be insured:: mobile phones (iPHONE, SAMSUNG), tablets, computers, electronic products, etc.
- Items that can consider being insured: (the quality and packaging of the product need to be verified): TV, LED, smart TV, etc., have to fulfill the standard packaging requirements.
- Precautions: Reinforcement packaging [for example wooden frame; reinforced packaging; sealed with adhesive tape; no original packaging (iPhone cannot directly display the iphone logo)]
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