1. What is the inbound of large cargo?
Inbound of large cargo means the amount or the size of cargo is too large until it requires the truck or seller to deliver to the warehouse personally.
2. What is the operation time of each warehouse?
Guangzhou warehouse- 9:00 – 6:00 pm
Guangzhou sea shipping warehouse- 9:00 – 6:00 pm
Yiwu sea shipping warehouse- 9:00 – 5:00 pm
Note: For the inbound of sea shipment, please indicate the MP number, mark, or bring along the order before arranging for inbound.
3. The seller claimed that the warehouse already received the cargo, but there is no update on MYPOZ website?
Please make sure it fulfilled the following conditions:
- The courier system showed the parcel has been signed for more than 24 hours.
- The receipt address is confirmed to be correct
Please provide parcel no., a screenshot of the latest logistics from the courier system, and the warehouse signing receipt. You may request the warehouse signing receipt from the seller.
4. How to find the address of each warehouse on MYPOZ website?
Login to MP account>> Warehouse
Note: For Guangzhou and Yiwu sea shipping warehouses’ addresses, please contact our customer service: 012-374 2238 for more details.