Situation 1: Seller missing to provide parcel number
Sellers rarely omit to provide sub-airway bill numbers (Package Number ). Please make sure that the number of pieces you signed for is the same as the number of pieces on the courier note. If it is the same, it proves that you are not under-collecting the goods. The biggest possibility is that Your Chinese Supplier has dealt with the goods separately and did not provide airway bill (Package Number) immediately. Here you are, it caused you to short receive goods
In this case, you can verify whether the warehouse's warehousing record is same with the number of pieces of the Chinese seller. Make sure that it is not a problem with the seller separately send the package.
Situation 2: Seller deliver less good without inform
The seller delivers less goods and the quantity is inaccurate If you have received the package, but the quantity in the package has changed from the quantity you purchased, please ask the seller. This is most likely because the seller is under-delivering goods, or there is another parcel number. Our company did not check the quantity inside the package.
Situation 3: Short Received - with Prove of certificate
If the number of pieces is correct, but one box is short received, remember to indicate the under-collected goods on the airway bill you signed, so that MYPOZ can verify with the evidence you provide and speed up the processing. If the relevant information is not indicated at the time of receipt "Short Receive ", Our company will not be responsible for the related compensation.
Our company will be very difficult to verify the authenticity of the underpaid with the relevant delivery driver.
Situation 4: Short Received - without Prove of certificate
If the number of pieces is correct, but one box is missing, but the receipt is not signed, please try to notify us within 24 hours and provide the relevant delivery person information or the under-collected order number so that we can trace back to the relevant day On the delivery staff, if the overdue complaint is not processed, it is already difficult to verify who delivered
Please provide the following to our customer service:
- Order number/ Waybill number
- Parcel number that is not received
- If there is damage outside the package (need to provide outer packaging photo)
- The photo of receipt with remark of less goods received
- Relevant photos (Photo before opening the parcel, weighting photo, proof of buying, screenshot of buying in China, etc.)
How long do I need to know the investigation result?
The customer will receive the investigation result within 7-14 working days.