When you have an inquiry and need customer service, you can contact us through the following ways:
1. Submit request form- https://support.mypoz.com/hc/zh-sg/requests/new
2. WhatsApp- 012-374 2238/ https://wa.link/hhynpj
Malaysia Customer Service Working Hours
- Monday to Friday: 9 am – 10 pm
- Saturday: 9 am- 1 pm
- The rest time is Sunday and 1 pm – 2 pm every day
(Kuala Lumpur) Time = UTC+ 8:00
China Warehouse Working Hours
- Monday to Sunday: 9 am-7 pm
- Orders paid before 5 pm will be shipped on the same day.
(Kuala Lumpur) Time = UTC+ 8:00
Alipay Working Hours
- Monday to Friday: 9 am – 6 pm
- The rest time is weekend and 1pm – 2pm every day
(Kuala Lumpur) Time = UTC+ 8:00
Remark: You can visit Mypoz Help Centre if you have any inquiry out of the customer service working hours by searching the keywords and find the relevant article at: https://support.mypoz.com/