Cargo Insurance Service
In order to purchase the insurance of the cargo, customer need to provide the declared value of the product, the photos of the purchase receipt and the pictures of the actual goods. Then we can process with the insurance procedures for the customer.
Only 4 simple steps:
Confirm insurance service > Fill in order information > Upload purchase document > Complete
The insurance procedures are as follows:
1. Notification of Insurance purchase (purchase model of insurance)
After submitting the order, the customer can click “confirm purchase” then fill in and submit the complete order information. Our insurance department will assist customer process with the following step of purchasing insurance.
1.1 Tips for insurance purchase (Warm reminder of tips for purchasing Cargo Insurance)
If the declared price of the goods is $100(USD) or above,
The MYPOZ order system will automatically pop up a warm reminder tips to remind customers purchase an insurance for cargo,
The customer just need to clicks to confirm the purchase, and fills in then submits the complete order information
(please refer to the picture below).
Note: the parcel information and order generation should be submitted within 7 days after the goods arrive at the warehouse. If the goods exceed the expiry date, the insurance orders will not be accepted
1.2 Customers can also choose an insurance services from the additional services list
If the declared price of goods is less than USD 100,
And the customer wants to purchase a cargo insurance, the customer only needs to click on the insurance service in the additional service,
Then fill in and submit the complete order information (please refer to the picture below).
2.0 Upload purchase documents
When the customer submits an order, he simply “clicks upload purchase order” in the “order information – operation” of the order information.
Please upload the screenshot of your purchase order (please refer to the picture steps below).
Step 1: Click upload purchase order
Customers need to “click upload purchase order” and upload the purchase order screenshot.
2.2 Purchase order screenshot
Customers should provide a complete screenshot of the bill and upload to the system, also with the detail of product name, product photo, price per item, quantity and actual payment price.
2.3 Pictures of the packaging
Pre-shipment photo [Request with the seller for a picture of the package after the goods are packed]
And send the packaging picture to your order message board or directly contact our insurance customer service:
WhatsApp: 012-259 2238
3.0 Document Verification
** please do not click on the order payment or do not select automatic payment before you confirm the insurance
Note: the parcel information and order generation should be submitted within 7 days after the goods arrive at the warehouse.
If the goods exceed the expiry date, the orders will not be accepted
Our customer service will go on of the verification of the application of insurance documents.
If the customer supporting information is insufficient, the customer service will take the initiative to contact the customer for more information.
If the customer provides complete supporting information, the customer service will directly purchasing insurance for the customer’s cargo and charge the policy fee.
|Document Verification||Supporting information||Way to solve|
|Document verification apply||Insufficient supporting information||Call to customer and request for more relevant supporting information|
|Complete supporting information||Direct process with the purchase of insurance and charge the policy fee to the customer order|
4.0 Warm Reminder
Customers are required to verify and ensure that complete information is submitted to avoid service charges.
4.1 Basic information of insurance
4.1.1 Physical photos of articles
4.1.2 Purchase voucher/purchase receipt
4.1.2 Unit price of commodity
4.1.3 Quantity of the product
4.2 Extra service charge for each contact RM5.00 (customer service call)
4.2.1 Insufficient uploaded materials
4.2.2 Upload error data
MYPOZ cargo insurance is directly settled by the headquarters of the insurance company, and the flagship store is set up for direct insurance sales.
And by the insurance company professional customer service staff to provide support to consumers,
If in doubt, please click “HELP” on MYPOZ webpage> leave a message to our customer service.
Insurance focus on the unexpected protection, insurance financing focus on financial appreciation.
Second, Matters that need to be attention and information of insurance (to be reported) :
1. The parcel information and order generation should be submitted within 7 days after the goods arrive at the warehouse reception station. If the goods exceed the expiry date, the orders will not be accepted
2. Proof of purchase (goods purchased can be successfully obtained)
3. Id card (Id number; Real name)
4. Actual payment for goods
5. Number of items
Third, Product advantages
Brand insurance products are more assured: the product company of MYPOZ insurance is’ AXA AFFIN ‘, a well-known and excellent insurance company in China.
We offer hundreds of insurance products for you to choose from. Personal information security is guaranteed: the protection of users’ personal information is a basic policy of MYPOZ.
Do not disclose or make public your personal information and registration information such as identity information, contact number, email, etc., which may be involved in the process of filling in the form.
Or unpublished content stored on a web site while using web services.
Items not covered include: acrylic, vases, picture frames, antiques, glass panels, mirrors, model houses, refrigerators, washing machines, bird’s nests,
If need to insure before, welcome to ask customer service MYPOZ
Insurable goods: mobile phones (IPHONE, SAMSUNG), tablets, electronic goods and so on can be assured of insurance
Insurance for goods (quality and packaging must be verified) : packaging requirements for standard manufacturing packaging for TVS, leds, smart TVS, etc
Precautions for insurance: reinforce the packing (e.g. Reinforce packaging; Adhesive paper seal; No original packing
(the iphone cannot display the iphone logo directly)
About AXA insurance background and company introduction: Freight insurance AXA cooperation official website