The transportation express logistics company says that the warehouse does not receive the goods/ refuses to receive the goods? What should I do?

The warehouse will verify for you here, Please provide the following information so that we can connect and contact you to solve related inquiries.

1. Courier company name

2. A screenshot of the logistics information of this tracking number website (if any)

3. Courier company contact name / mobile phone number

4. How many pieces / number of boxes

Thanks!