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  1. Help Center
  2. Shipping Enquiry
  3. Order FAQ

Order FAQ

  • Why can't I place order to sensitive channels?
  • Why hasn’t the shipping order package been packed yet?
  • Accidentally press Status received goods
  • What should I do if the order package is returned?
  • How to submit order?
  • Why does your air freight product return?
  • Why the weight after packing is different from the actual weight?
  • Why I can't Place order ?
  • How to check for order status?
  • Shipping Fee Inquiry
  • How to Calculate Sea Shipping Fee?
  • Why is the parcel being returned?
  • How to Calculate Air Shipping Fee?
  • What is the surcharge of general/ sensitive cargo?
  • Why not provide the driver's phone number?
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中文 (新加坡)